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Floodlight Chat Intake Form
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General Info
Your Company Name
*
Main Company Phone Number
*
Website Address
*
What type of widget do you want?
*
Text conversations are handled through the software on your computer or on our app you download to your phone. Phone callback requests will be sent to the main business phone number and to any user agent you specify below.
Text Only
Phone Only
Text and Phone Combination
Business Hours
What hours are you able to handle callbacks? (example M-F 9am-5pm, or Mondays through Thursday 8-Noon and 1-6, Friday 10-5)
Scheduling Callbacks - Phone Widget
The widget can optionally allow people on your site to schedule a callback for a later time that's more convenient for them (but still during business hours). What option would you like to give them?
If it's after hours, let them schedule a call for when we're open.
Give them the option to schedule even if we're open right then.
No scheduling callbacks. Don't show the widget after business hours.
Scheduling Callbacks - Phone and Text Widget
The widget can optionally allow people on your site to schedule a callback for a later time that's more convenient for them (but still during business hours). What option would you like to give them?
If it's after hours, let them schedule a call for when we're open.
Give them the option to schedule even if we're open right then.
No scheduling callbacks. After hours only show the option to text us.
Would you like this widget to be used by multiple business locations or departments?
Yes
No
Multiple locations or departments.
List locations or departments. Example (Minneapolis, St. Paul or Sales, Customer Service)
User Agent Info
User agents are the people that handle your calls and texts from your Floodlight Chat widget. When someone initiates a call or text from your site, we need to tell someone so they can take care of it. Who would you like to be notified? Email addresses and cell phone numbers you enter below are for notifications only. This information is not shown to or shared with prospects you communicate with. They see a separate phone number when you call them back or reply by text.
Primary User Agent - Full Name
*
Primary User Agent - Email Address
Skip if primary user doesn't want email notifications.
Primary User Agent - Cell Phone
Skip if primary user doesn't want text notifications.
Primary User Agent - Responsibilities
Recieve Callback Requests on CellPhone
Handle Text Conversations (in software or with app on phone)
Location or Department
With which location(s) or department(s) is this user associated?
Would you like to add a second user agent?
Others can be added at a later time if desired.
Yes
No
User Agent - Full Name
User Agent - Email Address
Skip if user agent doesn't want email notifications
User Agent - Cell Phone
Skip if user agent doesn't want text notifications.
User Agent - Responsibilities
Recieve Callback Requests on CellPhone
Handle Text Conversations (in software or with app on phone)
Location or Department
With which location(s) or department(s) is this user associated?
Would you like to add a third user agent?
Others can be added at a later time if desired.
Yes
No
User Agent - Full Name
User Agent - Email Address
Skip if user agent doesn't want email notifications
User Agent - Cell Phone
Skip if user agent doesn't want text notifications.
User Agent - Responsibilities
Recieve Callback Requests on CellPhone
Handle Text Conversations (in software or with app on phone)
Location or Department
With which location(s) or department(s) is this user associated?
Widget Settings
Open Automatically
The widget at rest just sits on your site pulsing slowly. It can also open automatically after a certain amount of time or if it looks like the user is going to leave. Opening automatically can increase the effectiveness of the widget. How would you like the widget to behave?
Open automatically after 20 seconds
Open automatically if it looks like the user is leaving
Do not open automatically.
Dim Screen
Would you like the widget to dim the rest of the screen when it opens automatically? This draws more attention to the widget, but some people don't like this.
Yes. Dim the rest of the screen
No.
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